Sales Closing Techniques to Increase Your Conversion Rates by 162.7%[SCRIPTS INCLUDED]
Most business owners have trouble closing. The problem is you don't know the right sales closing techniques that you can use to massively increase your conversion rates. This leaves you frustrated and wondering if you even have what it takes to build the business of your dreams.
We get it, and we don't think that's right. That's why we've partnered with our MLSP certified coach and six-figure earner Steve Krivda to provide you with these sales closing techniques and secrets so you can finally start closing sales and generating the income and revenue you deserve.
If you want to recruit more people into your business, sell more of your products or services, get more coaching clients...the close it what makes it all possible.
Unfortunately many people never get to experience all of this because they’ve never been taught the true secrets of a closing master like L5 MLSP leader Steve Krivda.
Or worse, they’re afraid to go for the close due to deep mental blocks, and a poor relationship with money.
This blog post will tackle all of that and more. You get to witness the closing secrets of a master! All so that from this day forward… YOU can start closing like a pro, and finally start living the dream life that you know you deserve!
What you'll discover through this post...
- How to prepare for the close so you’re in a prime state from the very beginning.
- Proven ways to reframe your mind and shatter the mental blocks holding you back!
- The secret to speaking with authority, steering the conversation, and handling objections.
- Ninja strategies to create nearly instant know, like, and trust factor with your prospects!
- How to close the deal and get paid!
- The closing techniques of a master that can increase your closing rate by 100-200%
What you'll see and hear works! This is proven closing mastery that closing expert Steve Krivda has used to enroll over 350 people into team Krivda, and go from 50 to 60 hour work weeks to his $6-Figure dream business from home!
COMPANION VIDEOWatch the Video Below to Meet Closing Master and L5 MLSP Leader Steve Krivda!
Use the links below to jump to specific sections of the post.
- Why are you not closing sales
- Why you are sabotaging the sale before it ever occurs
- The Anatomy of the Sales Close
- Your Own Objections Costing You Sales
- Stay in Control of the Conversation
- The Flow of the Sales Close Conversation
- Quickly & Calmly Handle Objections Like a Pro
- Ninja NLP Sales Closing Techniques
- Building Rapport to Increase Conversion Rates
Why Are You NOT Closing?
If you're like most, you’re simply not even asking for the sale.
Or you’re getting to the point in the conversation where you're getting ready to ask, and then backing out because of fear.
You’re likely having long drawn out conversations that go nowhere.
- Maybe you’re satisfied with a “maybe”...
- You’re cool with “Let me think about it”...
- And you’re okay with the push off.
Which means that you need to increase your confidence and your relationship with money.
Of course there’s always the accidental sale that you may get here and there. You know the times when someone says YES, and you don’t even know why. Those can be quite exciting, but usually leads to tons of frustration later, because they’re simply not duplicatable.
How Would It Feel If You Were Actually Excited to Close People?…
Imagine how it would feel if you were actually eager to get on the phone.
How different would your approach to every conversation with prospects be if you knew knew you could instantly create know, like, and trust in the first moment of the call?
How different would your business look?
When you understand that you can go on to duplicate this process over and over for sign-ups and sales, it changes everything!
What you may not realize, is that your inability to close sales has much more to do with what’s going on with YOU, than it does with your prospect.
Surprised? You won’t be as you keep reading.
Your Words Define You When it Comes to Sales Closing
Ever find yourself saying any of these things…
- “I don’t want to be a sales person.”
- “What if they know more than me?” (This one is huge)
- “Everyone tells me no!”
- “People don’t have the money.” (biggest B.S.)
- “I’m afraid!” (remove FEAR!)
- What If I Don’t Have Value?
Did you notice that everything above is all about YOU?
The truth is, if you want to close, it MUST be all about the other person! You need to flip that switch.
COMPANION VIDEOIn the Video Below...Steve Krivda Explains Why YOU Are Not Closing!
Why You're Sabotaging the Sale Before It Ever Occurs
For many people, before you ever do your presentation, before you talk to your prospect on messenger, pick up the phone, or sit in front of someone live... the close is already done in your mind! Worse... it’s already a NO in your mind.
It’s time to crush through that obstacle.
We're sabotaging ourselves without even knowing it before we begin.And often it’s the product of the things we have been conditioned to believe, and that we tell ourselves.
Ways You Might Be Sabotaging Yourself...
- “Money doesn’t grow on trees!”
- “You couldn’t handle success!”
- “You’re not good enough!”
- “Who do you think you are?”
- “Who would listen to you?”
- “All you do is spend time doing something that isn’t bringing a result!”
- “Nobody ever make money with those things!”
Any of these sound familiar? These are the things that we either tell ourselves, or allow others to say and seep into our minds.
Then there are the things that have happened “to” you which conditions you to self sabotage, such as...
- You had massive success 'outside' network marketing and lost it
- You had a team in a network marketing company and lost it
- You’ve had success in all other areas of your life, only to step into the home business realm unable to crack the code
- You've taken risks in the past and have gotten bitten.
- You weren't always a good person, and made some bad decisions in life?
- Plus plenty more that might not be mentioned above, but YOU know what they are for you.
Your Life's Journal and What It Has to Do With Your Ability to Ask for the Sale
We create a journal of our lives every single day. We're constantly adding to it.
All of the above, including the statements and the things that have happened to you, create a story that you're telling yourself about YOU.
Yet it’s simply YOUR perception of the journal you've been creating. The meaning you’ve put around it all. Which can all make you feel like maybe you're not enough, and that you’re not worthy of receiving money for your value!
These beliefs therefore dictate your actions (Or very likely your inaction!)
So it's up to you to start reframing those things and thoughts that have happened and aren't serving you!
How to Add New Meaning to the Above, So You Can Move on to Become a Highly Effective Closer.
To break the barriers on the beliefs that are holding you back, it’s important to reframe them and start adding new meanings.
For instance, the things you were told by others were said to bring you strength! This person simply loves you and wants to protect you.
You must always remember that these opinions are generated from someone else's past!
They're trying to save YOU from the pain THEY went through. The problem is that if you allow yourself to adopt THEIR opinion, then you're also adopting THEIR Life.
It’s time to start looking at the things that happened "to" you, as simply the things that happened "around" you. The most important part is that YOU MADE IT!
You got through it. Which means you're not a victim, but a VICTOR!
This background of struggle and survival is what you need to train, teach, and coach other people!
Victims don't make great closers! Victors do! Click To Tweet
So be grateful for all the thing that have happened to you. They've actually been a huge benefit for your life and your ability to close and coach others.
COMPANION VIDEOWatch the Video Below as Steve Coaches You Through Reframing Your Mindset So You Can Become a Highly Effective Closer!
We have a step-by-step system that shows you EXACTLY how to build your audience, get an unlimited amount of leads, and attract laser-targeted buyers to you 24x7. If you want to apply Attraction Marketing instantly into YOUR business today...
The Anatomy of the Sales Close
Now let's get into the meat and potatoes of closing, so you can start pulling in team members, product sales, and coaching clients this week!
Don't be fooled by what value really is. When you give something away for no return, that's not value. That's just you giving away information for Free. There's no value there.
You must EXCHANGE something of real value, for value to exist. Something that's important to them, for something that's important to you.
And that's what you call The Close!
Important Facts About Sales Closing!
- There Is Always a Close. It's either you closing the person, or them closing YOU on their excuses.
- If you hang up, walk away, or give into someone's excuses...you are doing them a disservice! You're letting them down (and they don't even know it!)
- When you close, you're taking a stand for someone else’s greatness.
- You should NEVER close someone into something that isn't for them!
Most people don’t realize that it’s not a big deal to turn people away. In fact it’s smart. Closing master Steve Krivda has great advice for this. He simply says “Treat everybody like your granny."
Your Own Objections That Are Costing You SalesWe’ll get into how to handle your prospect’s objections very soon. However it’s very likely that YOU have some objections of your own that are stopping you from closing.
I don’t want to be pushy or salesy.
Fortunately the solution is simple. Don’t be!
The key is to simply ask questions. What do you ask?
What would you want to be asked? You'd probably want someone to ask you questions to pull out the things they need to serve you at the highest level right? Do that!
Simply find that thing that has them open to taking a look or talking with you.
Always remember, when you ask the right questions, and serve people based on their answers, you're building their vision with them right then and there.
And that's powerful stuff. This is what builds know, like, and TRUST!
I don't know what to say!
It’s simple and we just went over it. Ask questions! (You're about to get some highly effective scripts, so keep reading!)
It is VITALLY IMPORTANT that you understand that the sale is not about YOU! It is about THEM, and what's in it for them.
What if they know more than me?
It doesn't matter. Leave YOUR ego at the door. "Cool I didn't know that" is always a good answer when they bring up something you didn’t already know. There’s no harm or shame in learning!
I don’t know what or where to send someone?
This is specifically for the 'network marketing' crowd... What does your sponsor, upline, or leader do? Just ask them and do that. You don't have to figure it all out by yourself. There are tons of people willing and ready to help you.
Why It's Your Duty to Close!
You're obligated to create a sale, assuming that your prospect is a good fit.
Why? Because if you don't sell someone something, someone else will! YOU deserve to be the recipient of that value exchange.
Ask yourself this...
What if they bought from someone who didn't care about them? Someone who just looked at them as a sale instead of treating them as someone who has a dream? This is a dream that YOU can help them achieve.
If YOU don't create the sell, they're never going to move. They'll stay stagnant, sitting on their butts, trying to get things for free forever. However, YOU know that when they have skin in the game, they are more apt to act.
Closing is your chance to create a Win/Win exchange!
Think about a product you purchased lately. WHY did you buy it?
It probably wasn't just to throw money away. Instead it was because you knew it would provide value to your life or your business in some way.
What to Do Before You Contact Your Prospect
It's important that you get yourself into a Peak State before you contact your prospect. Get yourself feeling energized and grateful.
You can do this with some simple affirmations that Steve Krivda uses...
- “I will bless the person with this call”
- “They need what I offer and what I provide”
- “I have value to give”
- “I create leaders”
- “I Am Powerful”
When you start creating this peak state, that's when the close has begun!
COMPANION VIDEOThe Video Below Will Introduce You to Critical Elements of the Close!
How to Stay In Control of the Conversation When Closing a Prospect!
First You Must Understand Your Prospect
If you’ve been paying attention to MLSP, and our attraction marketing principles, then this is not new to you. Your prospect’s wants, needs, dreams, goals, and struggles is front and center at ALL times.
For instance, not everyone is driven my money, stage time, fast cars, or big houses. Some people may just want to earn an extra $500 to $1000 a month, while keeping their full time job.
You MUST LISTEN to your prospect to truly know!
Of course to get them to tell you, you must ask questions.
Simply ask them: “What brought you to our profession? What has you open to creating more income?"
Their answers will give you something to work with. This will eliminate the guesswork.
When YOU are asking questions... it puts YOU in the driver's seat!
YOU Are In Charge of the Close!
Here’s the deal. You're here to serve. YOU are in charge! The person doesn't know what you have for them, until you tell them.
The key to staying in charge of the close, is showing interest, and inspiring in possibilities. The more you can get someone talking about themselves, the more they'll like you!
And they'll look at YOU as the a credible leader that they know, like, and trust!
How to Regain the Power During a Conversation
There's a chance that when you're talking to someone, they may create a bit of a power struggle. They may hit you with challenging questions at some points in the conversation. and that's perfectly fine.
Heck, they might even be a little rude at some points.
When this happens, there are ways you can simply take your power back. One way Steve Krivda handles these challenge questions is with his own question...
"That's an interesting question, can you elaborate?"
This often calms people down as they do elaborate. But they may still challenge you further.
They may posture up: "What would you do for me?"
Steve Krivda answers this question with: "Same thing I do for everyone else, [insert your plan for their success]"
The fact that you don't get disheveled, and you have a logical answer, makes them respect you.
"Why should I join YOU?" This is another common posturing question that you'll hear.
It's vital that you never EVER fall into the trap of convincing someone when these types of questions come up. You’re not looking to convince people into something they don’t want. You’re looking to CLOSE them on something they DO want!
COMPANION VIDEOWatch Below to See How to Stay in the Driver’s Seat When Closing Prospects!
The Flow of the Sales Close Conversation and Questions You Can Ask!
When you have a conversation, there's going to be a certain flow to it. That flow should most certainly be directed by YOU!
Here’s how that conversation might start...
STEP 1: Introduce Yourself
Don't spend too long here. Remember, the call is not about you. It's about how you can help/serve the person you are talking to!
STEP 2: Have 20-30 SECONDS of small talk.
This is not where you get dragged into five, ten, fifteen minutes of small talk about trivial things. You’ll want to get to closing sooner rather than later!
STEP 3: Use questions to get the conversation moving in the direction you want it to go...
- "So how long have you been in this PROFESSION?" (Congratulate them whether it's 10 years or 10 minutes.)
- "What attracted you to the profession?"
- “What company are you with, and how long??
- “What attracted you to that company?”
- "What's working best for you?" Or "What's working best for you so far?" (This gets them to look for something that's working for them, so that YOU can simply build upon it!)
Make sure during this journey of your conversation that you actually listen to them.
Figure out how you can identify with them. This gives you the chance to share YOUR story, so that you become a real person to them. And it allows YOU to instill a sense of hope!
Scripts from Steve Krivda That Work Like Gangbusters!
So above is how to get prospects opening up to you. That’s the rapport building stage that must happen. Then you’ve got to get to the next step of getting them open to what YOU have to offer.
Here are some of Steve’s personal scripts he uses for amazing results...
- “The average person comes into the Network Marketing industry with some pretty great goals. Most of all…To Increase Their Financial Position. I'm curious what attracted YOU to the industry?”
- “Here’s what’s true about most network marketing companies...To build an empire means you’re presenting 3-5 people per day. Is that something you're doing inside your business currently?”
Their answer is likely going to be NO. That's an opening to start talking about what you have to offer, or a solution to the problems they are facing in building their own business (or any other aspect of their life they are trying to improve with your product or service)
For example, if you are promoting MLSP, you could introduce them to the principles of attraction marketing. This lets you help expand their world of possibility of expanding their lead flow even more.
- “You had mentioned earlier that the reason you joined X was to earn extra income. Why Is That Important To You?
- “If I could show you how to gain X to X, what would that be worth it to you?
When they say yes, then you can simply say: “That’s awesome, what I’m about to show you may be a perfect fit”
The above scripts aren't meant to be used in sequence. You can throw these questions out there in any order that makes sense to the conversation you're having.
We have a step-by-step system that shows you EXACTLY how to build your audience, get an unlimited amount of leads, and attract laser-targeted buyers to you 24x7. If you want to apply Attraction Marketing instantly into YOUR business today...
The Call to Action!
As you use the questions above, especially that last one, it's your opening to present the action step of your close.
This is where you simply walk the person through how your product will bring value to them, and fit into their business.
For instance in the case of promoting MLSP you can say: "You’ll receive full access to trainings on (whatever method that's already working for them from the questions above) for about 2 weeks for $10. Are you in front of you computer?"
If they seem to balk a little, you can slide into a money back guarantee that your company might have...
Explain the details of that money back guarantee, and then say "With that being said, I’m excited to work with you." This is when you should hush up. Because the last thing you want to do at this point is talk them out of the close!
COMPANION VIDEOWatch Below As Steve Krivda Walks You Through His Proven Closing Scripts to Skyrocket Your Conversions!
Sales Closing Techniques to Quickly and Calmly Handle Objections Like a Pro!
You will get objections. In fact, you might hear the same objections over and over again.
One of your best weapons for objections is "Feel, Felt, Found"
Here’s what that looks like….
"I just don't know if I have the time!"
ANSWER "Man I feel you. I felt the exact same way. But what I found out is this... if I didn't do something like this, I was always going to be time broke."
"I don't know if I have any money to do this"
ANSWER "Man I feel ya. In fact I felt the exact same way, but what I found out was this...If I didn't start doing something like this, I was always not going to have any money. I was always going to be looking for the next paycheck."
“I get that, I’m curious. If you don’t do something like this,
how ‘long’ will MONEY be a deciding factor?”
Notice that the money and time rebuttals are exactly the same!
"It's too expensive"
ANSWER "Well what are you comparing it to?"
Then it's your job to simply and quickly compare the value of your products to whatever they are comparing it to. Then just let them know that it's up to them, good luck, and if they ever need you, then you're there for them.
"I have to talk to my spouse"
ANSWER "You know that's a great thing. I do the exact same thing, and I encourage you to do that. Can you text them right now, and we'll see if we can get them on the phone? I'm sure they'll have questions, and who better to answer those questions than me?"
BONUS: The Call to Action Objection...
Once you’ve gotten positive responses to all the above, in essence you can assume they’re ready. This is when you spring the call-to-action…
"Great! So, what username did you want to use?"
Since you're going right for the close, they may freak out a bit with a new objection. If so Steve has a great rebuttal. You can simply say...
"Oh my apologies, you had mentioned that you were looking to create X, this sounded like it was a no brainer."
And then again, just be quiet and don't talk yourself out of the close! What you’re doing is creating a realm where they figure “Oh well, might as well, what else am I gonna do?”
COMPANION VIDEOFind Out How a Master Sales Closer Handles Objection in the Video Below
Using Ninja NLP Sales Closing Techniques to Explode Your Closing Ratio!
Ok so now it’s time to get a little more advanced, using some ninja NLP skills to get more yes’s!
What is NLP? It stands for ‘Neuro-Linguistic Programming.’
Neuro: Refers to your neurology.
Linguistic: Refers to Language
Programming: Refers to neural language functions
Where people get confused is that it's NOT programming people.
NLP is used to persuade people. Is persuasion good or bad? It depends on YOU!
We all have power within us that can be used for good and bad. It's all about being honest, leading with authority, and being authentic. Period.
Now let's get into some nitty gritty using the ninja power of NLP.
Mirroring Your Prospect
This is a part of NLP that you may have heard of. Maybe even seen it joked about, but when done right it's extremely effective.
This is not hard to do effectively. You simply need to be present in your conversation with your prospect.
That means you're listening for tonality, speed of their speech, and their wording.
You're listening to how slow or fast their talking, and then you talk slow or fast WITH them.
You'll also want to listen for things like "I see what you're saying" "Okay I can see that."
OR are they saying things like "I hear ya!" "I hear that!"
Maybe they're saying "I feel ya" or "That's something I can probably handle".
They're telling you whether or not they're visual, audio, or kinesthetic types of people. When you speak back to them using these same types of words, you'll build rapport. You'll be speaking "THEIR" language, and they will begin to think of YOU as a friend.
Essentially your job is to be a chameleon!
If you've ever met someone and you almost immediately felt like you've known them your whole life, and you became fast friends with them, it's because you and that person very likely used the same language and tonality.
You don't have to try hard on it. You're not mimicking, you're simply matching. And matching builds rapport.
Just know you might stink at it at first. You might not get it right sometimes. Doesn't matter at all.
The key is that you're listening to them, and they will recognize that!
More Advanced NLP Techniques
This will be stuff that you don't want to practice on prospects. You can practice this on people at home, or out in your daily life.
Listen and see for their breathing and match it.
Pace their speech. Once you match their speech, you can slowly start talking faster when you want to get them more excited. Or you can slow them down when you want to talk about something important and emphasise an important point you're making!
This allows YOU to control the conversation, and change the pace of the conversation, keeping YOU always in the driver's seat.
COMPANION VIDEOThe Video Below Reveals How YOU Can Start Using Ninja NLP Techniques to Close More Prospects!
Building Rapport and Confidence to Increase Your Conversion Rates
With whom are you building confidence in? You or the other person?
You're actually building confidence with the person you're speaking to. This is another way that you’ll create rapport!
How you present “You” and the “System/Product/Service” is how it’s received! For instance, coaching is a transfer of confidence in someone. When you transfer confidence in someone, you're giving them confidence that your system is a good system.
Using Confident Confirming Words
The words you use can either diminish the confidence your prospect has in you or the product or system you're you're promoting, or it can increase that confidence.
Of course the ultimate goal is to increase that confidence. So here's some ways to make that happen:
When comparing, avoid words like “kinda”, “sorta”, and “like”. .
Use more confidence building words such as “Proven System”, “Simple Process”, “Compared To”, and “This just works”
Speak in Future Action to Build Confidence
This is huge for getting people to already see themselves having your product, or being in your system.
Use these words to project your prospect into the future:
Here's an example: "I hope I'm there when you're rockin' with this business!"
"What this will look like when..."
Here's an example: "What this will look like when you get started is we're going to create a capture page, that's going to lead to a thank you page, that's going to lead right to the sign up for new members in your organization!"
"When you take this sort of action"
Here's an example: "When you take this sort of action your confidence is going to go through the roof!"
"This just works"
Here's an example: "This just works when you follow it in this order"
Steve uses this 2-3 times when he talks to prospects to really embed it in their mind with repetition.
Using sentences like the ones above will have your prospects much closer to YES each time you use them!
COMPANION VIDEOThis Video Will Show You How to Build Rock-Solid Rapport With Your Prospects!
CONCLUSIONYou Now Know The Sales Closing Techniques & Secrets of a Six-Figure Earner...
It's now YOUR obligation to increase your closing rates. You are now obligated to show people possibility.
- Because closing creates economy in our world. It feeds families. If nobody bought things, the economy would be dead.
- Closing creates action takers. When you close someone they feel (maybe for the first time ever) that they MUST take action. It has a ripple effect, because action creates action. And for some people, this is IT!
- Imagine just for a second if someone didn't take a stand for YOU! Where would you be? Where would your mind be?
- Closing is what makes the world, and the economy go around. For instance, your decision right now to show someone else how to increase their income, helps increase the income of not just them, but you, and the people that they will go on to show.
Which means that people can go on to donate more to charity. It means that people can now spend more quality time with their family.
Most importantly, it creates hope, possibility, and FREEDOM!
It's Time to Start Using These Sales Closing Techniques Now!
This process is something that anybody can do. That means you! You might be horrible in the beginning, but so what. You simply get better and better each time you close someone.
Now is the time, and the only way to create results is to take action!
ACKNOWLEDGEMENT: We want to acknowledge and honor our friend, MLSP Certified Coach and EMT member Steve Krivda for providing the trainings above so that we could serve YOU, our beloved audience. Steve is one of the brightest minds in the industry and we are honored to have him provide this level of value to help the MLSP Community get better and better every single day!
- Your MLSP Team
Got value from this post? Have your own thoughts? Think we need to add anything here or just want to give Steve Krivda props?
Then we would LOVE for you to comment below and share on FaceBook… Research has shown that as you share this MLSP blog post & comment below, the universe will bring amazing things to your life… 😉
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MLSP has been providing entrepreneurs with innovative solutions, tools, and trainings to brand you and take your business to the next level since 2008
What a great post and great timing, lot of awesome value here. Love Steve’s closing style and coaching.
Awesome Sara! Glad you like these sales closing techniques. We agree – we love Steve Krivda’s training, coaching and closing style as well! 🙂